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Lightbox, 2024–2025 · Archived by Gone Fishing
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Explore the Tennis collection
About Lightbox
About Lab-Grown Diamonds
Quality and Carat Guide
Learn more about lab-grown diamonds.
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FAQs
Shipping
How long will it take until I receive my items?
How much is delivery?
Where do you deliver?
How do I choose a different delivery address?
Can I track my order?
I've got the shipping notification but can not track my order?
What happens if I’m not at home when you deliver my order?
I am missing an item on my order
Do you practice part delivery?
Returns & Exchanges
Holiday returns?
How do I return my order?
What is your return policy?
What is your Sale return policy?
How long do I have to wait for my refund?
Can I exchange my order?
Quality Verification
Why is there GIA verification only on certain lab-grown diamonds?
How does the GIA verification work?
Why are technical specifications no longer printed?
Price Drop
Why are your DEF stones (formerly Finest) now VS+?
Why did you change your color grades? Why do you not provide stones at a single-color grade?
Why does the setting cost vary?
Does your price drop impact any of your social commitments?
Site & Account
I'm having issues accessing lightboxjewelry.com, what should I do?
How can I subscribe to newsletters from Lightbox Jewelry?
I want to unsubscribe from your emails, how do I do this?
What does Lightbox Jewelry do with the data I provide?
How do I create a Lightbox Jewelry account?
I’m having trouble accessing my account, or I’ve locked myself out, what should I do?
I’ve forgotten my password, what should I do?
Orders
Can I cancel or amend my order?
Discount Codes
Why has my order been cancelled?
How can I track my order?
Can I get my order gift wrapped?
Our Jewelry
What is the difference between laboratory-grown diamonds and natural diamonds?
Do Lightbox diamonds come with certification or a guarantee?
How do I measure my ring size?
How do I find out someone else's ring size?
3D videos
I’d like to stock Lightbox Jewelry, who should I contact?
I’m a blogger or from an affiliate network and I'd like to work together, who should I contact?
I’ve got a media/press inquiry, who should I contact?
Product Care
Do you have warranty?
How do I store my jewelry?
Can I wear my jewelry all the time?
How do I clean my jewelry?
How do I care for my jewelry?